Contact & Support

Have a question, found a bug, or need help with your account? We're here for you. We usually reply within 2 business days.

Email support

support@athlorun.com
For help with the app, account or rewards.

Privacy & data requests

support@athlorun.com
Access, correction or export of your data. See the Privacy Policy.

Delete your account

Use the account deletion page or Settings → Delete Your Account in the app.

Response time

Monday – Friday, 10:00 – 18:00 IST.
Typical reply within 2 business days.

My steps are not counting

Make sure Athlorun has the Physical activity permission and, if you use it, Health Connect access. Disable battery optimisation for Athlorun in Android Settings → Apps → Athlorun → Battery so it can count in the background.

GPS route looks wrong

Allow Precise location, wait for a GPS lock before starting a workout, and avoid starting indoors. Tall buildings and tunnels can reduce accuracy.

I forgot my password

On the sign-in screen, tap Forgot password and we'll email you a reset link. If you signed up with Google, use "Continue with Google" instead.

Send us a message

Fill in the form and your email app will open with the message ready to send.

Thanks! Your email app should have opened with your message. If not, email us directly at support@athlorun.com.